Politique de remboursement

Returns & Refunds

We want the Mizura showerhead to feel right for you. If it doesn't, you have sixty days from delivery to return it for a full refund.

What We Ask

Please send back the showerhead, its filter cartridge, and everything it came with, in the original packaging. The cartridge should still be sealed. Since it touches the water your skin meets every day, we can only accept it unopened, unless your item arrived damaged. The showerhead itself is yours to try, fully. Only the seal on the cartridge needs to stay untouched.

Starting a Return

Write to us at info@bymizura.com and we'll take it from there. You'll receive a prepaid label, no cost to you, no fee taken from your refund. We just ask that you wait to hear from us before sending anything back.

If Something Arrives Damaged

Take a moment to look over your order when it arrives. If anything seems off, damaged, or incorrect, email us at info@bymizura.com. We'll make it right, at no cost to you.

Not Eligible for Return

• A filter cartridge that's been opened or used

A Different Finish

We don't offer exchanges directly. The simplest path is to return what you have and place a new order for the finish you'd prefer.

Replacement Cartridges

As these touch your water daily, we can only accept them back unopened, in their original packaging.

Refunds

Once your return reaches us, we'll take a look and confirm it's approved. From there, your refund lands back with you in full, within ten business days, sometimes a little longer depending on your bank. If two weeks pass without word, reach out to info@bymizura.com. We'll find it.